For Malta-based consumers · Private and evidence-backed

Complaint going nowhere? Put it together properly.

FairReply organises your facts and evidence into a clear complaint package, sends it to the company, and tracks the response. It is free, private, and professional. Nothing is ever published. We currently serve consumers living in Malta and review complaints about companies elsewhere in the EU on a case-by-case basis.

Nothing is published

Evidence stays private

Free for consumers

FairReply is an independent private complaint-packaging and forwarding service. It is not the MCCAA, a court, a law firm, or a public authority, and is not affiliated with them.

FR-20416Warranty repair

Resolved

Case documented

Receipt, 3 photos and email thread attached

Delivered to the company

Formal letter sent · reply deadline recorded

Follow-up tracked

No reply yet · deadline approaching

Company responded

Replacement unit offered and accepted

Resolved privately in 12 days. Nothing was published.

How it works

A clear, evidence-backed complaint is harder to overlook.

Document your case

Tell us what happened and attach real evidence, such as receipts, photos, emails, and warranty cards. No anonymous complaints, ever.

We package and send it

Your facts and evidence become a clear complaint package, sent to the company with a requested response date.

We track the response

We record replies and keep you updated. If the matter needs independent escalation, we point you to the MCCAA, a lawyer, a court, ADR, or the relevant authority.

Why private works better

Companies fix problems faster when nobody is shouting.

Public reviews start a fight. A private, documented case starts a resolution. Companies get a fair chance to put things right, while you pursue the refund, repair, or answer you asked for.

Evidence required

Every case is backed by a real receipt, invoice, or correspondence. This gives the company something concrete to review.

Nothing published

No public reviews, no public scores, no name-and-shame. Your case is between you, us, and the company.

Deadlines tracked

Companies get a clear reply window. We send reminders so your case never quietly dies.

Escalation guidance

If they don't respond, we point you to the relevant next step, such as conciliation, ADR, or an EU channel.

Had a problem after buying? Put it in writing properly.

It takes about ten minutes if you have your receipt or order email handy. We do the rest.